Refund policy

Last updated: September 21, 2026

General terms

We offer a 14-day return period. You have 14 days from the day you receive your item to tell us that you wish to return it.

Items should be returned in the condition in which they were received: unworn and unused, except for handling reasonably necessary to inspect them. Please include any tags and original packaging, where provided.

How to start a return

Within 14 days of delivery, you can notify us in either of the following ways:

  • Email collectibliss.vintage@gmail.com, including your order number and the item(s) you wish to return; or

  • Use the withdrawal button on our website and follow the instructions provided.

We will acknowledge your request and provide return instructions.

Return address:
Halyna Nosulich
Wetzsteingasse 4a, Stg. 1, Tür 106
2700 Wiener Neustadt
Austria

Items must be sent back within 14 days after you notify us of your decision to return or withdraw from the purchase.

Return shipping costs

Change of mind or no fault: You are responsible for the return shipping costs.

Wrong item, item not as described or defective on arrival: Please contact us before returning the item. If a return is required, we will cover reasonable return shipping costs or provide a return label.

For returns from outside the EU, please mark the parcel “Returned Goods” and complete the customs declaration accurately. Import fees charged to us because of an incorrect declaration may be deducted from your refund where permitted by applicable law.

We strongly recommend using a tracked and adequately insured shipping service, as you are responsible for the return until it reaches us.

Damages and other issues

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged or incorrect so that we can evaluate the issue and provide an appropriate solution.

If the damage appears to have occurred during shipping, please retain the item and all packaging materials for the carrier’s claim process.

Exceptions and non-returnable items

Gift cards are non-refundable except where applicable law provides otherwise.

For health and hygiene reasons, pierced earrings supplied with a hygiene seal cannot be returned once the seal has been removed.

Items made to your specifications or clearly personalised, such as rings resized at your request, cannot be returned unless they are defective.

For downloadable digital products, the right of withdrawal may be lost once downloading or access begins, provided you expressly consented to immediate delivery and acknowledged that you would lose that right.

Discounted sale items may be returned under the same conditions as regularly priced items unless they were made to your specifications or clearly personalised.

These exceptions do not affect any statutory rights you may have in relation to defective or incorrectly supplied goods.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item, provided it is eligible for return, and place a new order.

EU 14-day right of withdrawal

If you are a consumer covered by EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

You may exercise this right by emailing collectibliss.vintage@gmail.com or by using the withdrawal button on our website. Your notice must clearly state your decision to withdraw from the purchase.

You are responsible for the direct cost of returning the goods unless the item is defective, incorrect or not as described.

We may make a deduction from the refund for any loss in value caused by handling the item beyond what is reasonably necessary to establish its nature, characteristics and functioning.

If you withdraw from the entire order, we will also refund the standard outbound delivery charge, if one was paid. Additional costs resulting from your choice of a more expensive, non-standard delivery method are not refundable.

Refunds

We will notify you after receiving and inspecting your return.

For returns made under the EU right of withdrawal, we will issue the refund without undue delay and no later than 14 days after you notify us of your withdrawal. However, we may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made to your original payment method unless expressly agreed otherwise. Your bank or card issuer may require additional time to credit the payment to your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please email collectibliss.vintage@gmail.com.

Questions

If you have any questions, please contact us at collectibliss.vintage@gmail.com.