Shipping policy

Last updated: September 21, 2026

General conditions

Shipping origin: All orders are dispatched from Austria.

Free standard shipping thresholds:

  • European Union: €225+

  • United States: $350+

  • Other international destinations: €250+

Free shipping is applied automatically at checkout and is based on the merchandise subtotal after discounts and before taxes or customs duties. It applies to one shipment and one delivery address per order.

Dispatch time: Orders are normally dispatched within 1–2 working days after payment is received. Orders are not dispatched on Sundays or Austrian public holidays.

Shipping rates: Shipping costs are calculated at checkout according to the destination and selected service.

Tracking: All orders include tracking. You will receive your tracking number by email once the parcel has been handed to the carrier.

Carriers and services

Austrian Post

We use Austrian Post whenever its services are available and suitable for the destination. This includes deliveries within Austria, the European Union and most other international destinations.

Available services and delivery times depend on the destination, parcel size and weight.

UPS for the United States

US orders are shipped with UPS.

UPS Expedited is our standard service for the United States. UPS Express may also be available at checkout. Estimated transit time is normally 2–5 working days, depending on the selected service and destination.

Shipping rates shown at checkout may differ slightly from prices published directly by the carrier. We review and update our rates regularly.

Geographical coverage

We ship to most countries worldwide. Delivery restrictions may apply where our carriers are unable to provide service because of remote locations, natural emergencies, sanctions, armed conflict or other circumstances beyond our control.

We do not ship to Russia or Belarus, or to Crimea and other temporarily occupied territories of Ukraine.

Estimated delivery times

Delivery times vary according to the destination and selected service. Typical estimates after dispatch are:

  • EU destinations: approximately 3–7 working days

  • United States: approximately 2–5 working days

  • Other non-EU destinations: up to 14 working days

These delivery times are estimates and are not guaranteed. Customs processing, severe weather, strikes and other carrier-related circumstances may cause delays.

If your parcel appears to be delayed beyond the estimated delivery period, please email us. We will assist with tracking and open a carrier enquiry where appropriate.

Customs duties and import taxes

European Union

Orders delivered within the European Union are not subject to customs duties or import clearance.

United States

Applicable US customs duties and import charges are calculated and added at checkout.

We collect these charges with your order and pay them on your behalf so that your parcel can be delivered without additional customs charges upon arrival. The total shown at checkout is the final amount you pay.

If a carrier unexpectedly requests an additional customs payment, please contact us before paying it.

All other international destinations, including the United Kingdom

Orders sent outside the European Union and the United States are normally shipped DAP/DDU (Delivered at Place/Duties Unpaid).

Customs duties, import taxes or carrier handling fees may be charged by the destination country. These charges are determined by the local authorities and are the buyer’s responsibility. They are not included in the prices or shipping charges shown at checkout.

We cannot predict or control these charges or the time required for customs clearance. Please contact your local customs authority before ordering if you require further information.

Delivery and missing parcels

Responsibility for the parcel passes to you when you, or a person designated by you, takes physical possession of it.

If tracking shows that your parcel has been delivered but you cannot locate it, please check with members of your household, neighbours, building reception or mailroom. Please then contact the carrier and email us so that we can assist with an enquiry where possible.

This does not affect your statutory consumer rights.

Address accuracy

Please check that your delivery address, email address and telephone number are correct before placing your order.

Once a parcel is in transit, it may not be possible to change its destination. Additional carrier charges may apply if an address correction or redelivery is possible.

If a parcel is returned to us because the address provided was incorrect or incomplete, or because delivery was refused or not collected, we can either:

  • resend the order after the additional postage has been paid; or

  • refund the eligible item price after the parcel has been returned to us and inspected.

Original shipping costs and any carrier return charges may be deducted from the refund where permitted by applicable law.

Contact

For questions about shipping, please email collectibliss.vintage@gmail.com.

Return address:
Halyna Nosulich
Wetzsteingasse 4a, Stg. 1, Tür 106
2700 Wiener Neustadt
Austria

Please consult our Return and Refund Policy and notify us before sending an item back.